ServiceNet 24-Hour Support Network Delivers Service, Support, and Quality

When you purchase powder coating equipment from ITW Gema, you're acquiring the best finishing system on the market. Our unequalled commitment to quality is what you should expect from the world leader in powder coating systems, and ITW Gema delivers.

That same pledge of quality is seen in our approach to service, too, and that commitment is called ServiceNet. ServiceNet is ITW Gema’s 24-hour nationwide support network, and from the minute you get your powder coating system, you've got ServiceNet. It's that easy, and ITW Gema’s ServiceNet is incredibly responsive and effective.

Here's why:

24-Hour Nationwide Support

ServiceNet is a multi-tiered support system featuring a toll-free, round-the-clock technical help line. A single phone call provides immediate access to ITW Gema’s technical experts, no matter where you are.

Local Distribution

ITW Gema provides more extensive geographical coverage than anyone else in the trade. ServiceNet’s roots, however, are at the local level. Local stocking distributors means that a critical wear parts inventory is always nearby, which translates into immediate availability. Taking it one step further, ITW Gema’s “PREMIER” distributors are authorized to sign off on warranty work on the spot!

Direct Factory Support

Our factory-based service is backed up by a team of regional ServiceNet technicians. These technicians are strategically located across the country to directly respond to your service needs. Possessing an intimate knowledge of your system, our technicians become an integral part of your team, creating a service relationship unequaled in the industry. Through ITW Gema’s cutting-edge technology, we've taken service one step further. Our optional remote support package puts the latest digital imaging technology right in your facility, giving our engineers and technicians a virtual presence on your shop floor. You'll interact directly with ITW Gema service technicians to solve problems, in real time.

Laboratory Assistance

ITW Gema’s laboratory is available for powder testing, new product testing and operator training. This segment of ServiceNet is for both new and existing customers.

Superior Quality

Quality begins with the people at ITW Gema, but it doesn't end there. The innovative service tools at our disposal and the matchless quality of our products can be measured in increased up-time and productivity for you.

5-Year Warranty

ITW Gema offers the industry’s only 5-year warranty. We're the only company in the powder coating industry that stands behind their equipment to that extent. We think that speaks for itself!

ServiceNet, ITW Gema’s 24-hour support network is, quite simply, superior by all measures. To find out how ITW Gema’s ServiceNet measures up, call 1-800-628-0648. For sales assistance call us at 1-800-628-0601.